Privacy Policy
Last updated: August 2026At Miyabi Elements, your privacy is respected and protected. We believe that trust is an essential part of every relationship, including the one we build with our visitors and customers.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the choices you have regarding your data.
1. Who we are
Miyabi Elements is the brand of Ellen Timmermans, based in Belgium.
If you have any questions regarding this Privacy Policy or the way your personal data is processed, you can contact us at:
Email: hello@miyabielements.com
2. What personal data we collect
Depending on how you interact with our website, we may collect the following information:
Name
Email address
Telephone number (if provided)
Billing and shipping address
Order details
Payment information (processed securely through our payment provider)
Information submitted through contact forms
Technical information such as IP address, browser type, device information and website usage through cookies.
3. Why we collect your data
We process your personal data to:
Respond to your enquiries.
Process and deliver your orders.
Provide customer support.
Schedule Feng Shui consultations.
Send newsletters and updates (only if you have given your consent).
Improve the performance and user experience of our website.
Comply with legal and accounting obligations.
We only collect information that is necessary for these purposes.
4. Legal basis for processing
Your personal data is processed based on one or more of the following legal grounds:
Your consent.
The performance of a contract.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and protecting our website.
5. How long we keep your data
We retain your personal data only for as long as necessary for the purposes described above or as required by applicable law.
Accounting records and invoices are retained for the legally required period.
6. Sharing your information
We never sell your personal information.
Your data may be shared only with trusted service providers that help us operate our business, including:
Payment providers
Shipping partners
Website hosting providers
Email marketing services
Analytics providers
These partners process your information only when necessary and in accordance with applicable privacy legislation.
7. Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use the website.
Cookies may include:
Essential cookies
Functional cookies
Analytics cookies
Marketing cookies (only with your consent where required)
You can manage or disable cookies through your browser settings at any time.
8. Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your personal data.
Restrict processing.
Object to certain processing activities.
Withdraw your consent at any time.
Receive a copy of your data (data portability).
Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at:
9. Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
While no method of transmission over the internet is completely secure, we continuously strive to protect your information using industry-standard practices.
10. Third-party services
Our website may contain links to third-party websites or use third-party services. These providers have their own privacy policies, and we encourage you to review them before providing any personal information.
11. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or our services.
The latest version will always be available on this page.
Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Miyabi Elements
Belgium
Email: hello@miyabielements.com