Shipping & Delivery

Every Miyabi Elements creation is carefully handcrafted and thoughtfully prepared before it begins its journey to your home. From the moment your order is placed until it arrives at your door, we take great care to ensure it is packaged safely and delivered with the attention it deserves.

Processing Time

Each order is prepared with care in our atelier in Belgium.

Items that are in stock are typically dispatched within 3–5 business days.

Made-to-order and bespoke creations require additional production time. As each piece is individually handcrafted, processing times vary depending on the complexity of the work and current atelier schedule. An estimated production timeline will be communicated after your order has been confirmed.

Worldwide Shipping

Miyabi Elements ships worldwide.

Orders are entrusted to carefully selected shipping partners to ensure reliable and secure delivery.

Delivery times vary depending on the destination and local customs procedures.

Please note that estimated delivery times are provided as guidance and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated during checkout and depend on the destination, parcel size and weight.

For international orders outside the European Union, customs duties, import taxes and local fees may apply. These charges are determined by the destination country and remain the responsibility of the customer.

Packaging

Every order is carefully wrapped and securely packaged to protect handcrafted ceramics and original artworks during transport.

Where possible, we choose high-quality and environmentally conscious packaging materials that offer both protection and a refined unboxing experience.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to follow your parcel throughout its journey.

Delivery

Please ensure that the shipping address provided during checkout is complete and accurate.

Miyabi Elements cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Risk of loss or damage transfers to the customer upon successful delivery of the parcel.

Damaged Parcels

Although every order is packed with the greatest care, damage during transport can occasionally occur.

If your parcel arrives damaged, please:

• inspect the package immediately upon delivery;

• take clear photographs of the outer packaging and the damaged item;

• contact us within 48 hours of receiving your order.

We will work with you to find an appropriate solution as quickly as possible.

Lost Shipments

If your parcel appears to be delayed or lost in transit, please contact us at hello@miyabi-elements.be.

We will investigate the shipment together with the carrier and keep you informed throughout the process.

Questions

If you have any questions regarding shipping or delivery, we are always happy to assist you.

Miyabi Elements BVWijnegemsteenweg 1752970 's GravenwezelBelgium

VAT No. BE1034.353.065

Email: hello@miyabi-elements.be